FQA

ACCOUNT RELATED

What is 'My Account'? How do I update my information?

It is easy to update your Green Herbs & Nutrition's Store account and view your orders any time through 'My Account'. My Account' allows you complete control over all your transactions, Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details about your reward points and your wishlist.

 

ORDER STATUS RELATED

What do the different order status mean?

Pending : Your order has been logged and we are waiting for your payment using any of the available payment options.

Processing: Authorization has been received from the payment gateway and your order is being processed.

Order Shipped: Your order has been shipped and is on its way to the location specified by you for delivery.

Order Cancelled: The order was cancelled.

How do I know my order has been confirmed?

You will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.

You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability.

How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section

 

PAYMENT RELATED

How do I pay for a Green Herbs & Nutrition's Store purchase?

You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

Are there any hidden charges when I make a purchase?

There are zero hidden charges when you make a purchase on our site. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

What is Cash on Delivery?

If you are not comfortable making an online payment, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. This is service is limited to some states for now, we expect to make it available nationwide soon.

How do I pay using a credit/debit card?

We accept payments made using Visa and MasterCard

How do I place a Cash on Delivery (COD) order?

Select Cash on delivery on the payment options, this will only be available for option in some states and may not be available for some delivery location or states yet. You advised to use other alternation payment options or reach our support on 08038000974, 0818270737 for help regarding payment

Why is COD not available to me?

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Banking Deposit or Online transfer. COD charges apply

How do i make payment if out side Nigeria?

We acept the following payment option apart from Debit/Credit Card payment 1. Western Union 2. Bank wire and Ego pay, Perfect Money accepted. if you need any further clarification contact our support team on +2348038000974, +2348181270737

 

DELIVERY RELATED

How do you ship your orders?

We deliver most of our orders through our own delivery service - through courier partners such as ACE and IFEX Express. For a few remote locations where there is no other courier service available, we use NIPOST, Drivers and local agents to deliver your orders. See more detail on our delivery method here http://herbsandnutritionstores.com/delivery-Information

Do you ship to international locations?

We ship to some international location such to some African countries UK, US and Europeans nations. Kindly check if your country permit such product. Click Here

How much time does it take for an order to be delivered?

We deliver your order within 1-5 working days. Deliveries to very remote locations may take up to 4 business days or longer, depending on the location's geographical constraints. International shipping may take between 5 to 7 working days.

How can I track my order?

As soon as we ship your order, you receive an e-mail notification with a link to track your order. Online tracking usually goes live within 24-48 business hours post shipping.

 

COUPONS & REWARD POINTS

What is a promo coupon?

To give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts.

Can I combine two coupons in one purchase?

No two coupons cannot be applied at the same time. In general our promotions cannot be used in conjunction with any other offer.

How do I use a promo coupon?

Add products you want to shop in your cart. Once you are on the cart page, you will see the list of offers available for you which you can apply on your cart. Also you can enter the coupon code on this page. You would have to be logged in to be able to use any offers or coupons.

What is the validity period of reward points?

The validity period of reward points is generally 180 days from the date of issue. Please check your reward point’s email for exact date.

 

TERMS & CONDITION, PRIVATE POLICY AND DISCLAIMER ARE AVAILABLE HERE

http://herbsandnutritionstores.com/terms-and-conditions

http://herbsandnutritionstores.com/privacy-policy

http://herbsandnutritionstores.com/Disclaimer